This is a zero hours contract

You will be joining our Kernowflex (Bank) as cover for our security team, as such you will be one of our valued officers whose role will be to assist the Royal Cornwall Hospital provide excellent healthcare to our inpatients and outpatient while they are using our services.

During your assigned shifts - Your primary role will be to police our hospital entrances during night-time periods to ensure we maintain a secure hospital environment 24/7. You will also be available to provide support, help and guidance to our patients and visitors to ensure that their time with us is a safe and trouble-free experience. Working closely with medical and nursing staff you will be part of the team who will help them to enjoy their working experience by always being available to provide support and protection to them when they are called on to work with patients who become troublesome or demanding due to their medical condition. You will possess an approachable manner and be courteous and knowledgeable when communicating with hospital users. Decision making will be one of your strengths when called to attend and provide support with difficult situations which can either be intentional acts by volatile individuals or problems caused by clinically related challenging behavior. You will need to have excellent communication skills both verbal and written and be able to demonstrate a reasonable level of IT literacy.