We are working with a leading Repairs and Maintenance business based in Rochester.

Due to ongoing growth, they are currently seeking a Customer Service Advisor to join their team on a full, time permanent basis.

Responsibilities will include:

Act as first point of contact for all client queries and requests.
Take all Helpdesk calls and emails and respond in a timely manner.
Provide daily and weekly reports.
Use in-house company CRM system – setting up new clients etc.
Raise work orders on in-house system.
Plan/prioritise contractor’s workloads.
Any other ad-hoc duties.

The ideal candidate will be able to demonstrate:

A strong customer service/administration background, ideally gained within a maintenance related business.
Experience of using CAFM system would be advantageous.
A great, can do attitude.
Excellent knowledge of Microsoft Office.
Great Communication skills, both written and verbal.
Proactive and upbeat.
Experience scheduling/planning engineers would be beneficial.

This is a fantastic opportunity to join a growing business that can offer ongoing career development and progression.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…