Role: Software Support Engineer

Location: Southampton (hybrid available)

Salary: £20,000 - £25,000

We are currently recruiting for a Software Support Engineer to join our IT department.

This role consists of support of the current in-house software platforms both internally and externally facing in a fast-paced, challenging ever-changing industry.

The successful candidate will identify, analyse and resolve customer issues, document work and maintain knowledge base, escalate issues as appropriate to the development team, and ensure customers are kept up to date with the status of their issue throughout the support ticket lifecycle. A basic knowledge of debugging code is advantageous.

This role is office based full-time with the opportunity of hybrid working after completion of probationary period with a minimum of 2 days in-person.

Responsibilities

• Provide support of all in-house software applications.
• Proficient in planning own workloads.
• Managing support ticket requests and provide 1st line support where applicable.
• Document and communicate proposed software solutions.
• Propose solutions to make efficiencies and improve user experience.

Required skills, knowledge, and experience

• Strong interpersonal and communication skills.
• Experience in managing internal and external stakeholders.
• Experience working within a software development team.
• Good knowledge of development lifecycle.
• Knowledge of using a Support Ticketing system discipline.
• Some C# knowledge and understanding.

Desirable skills, knowledge, and experience

• Web Technologies.
• Visual Studio Experience.
• Azure storage (queues / blobs / data tables).
• SQL.
• Experience in software testing.

What youll get in return

• 22 days of annual leave plus Bank Holidays with the option of purchasing up to 5 extra days through salary sacrifice.
• Birthday off after 1 year length of service.
• Pension scheme with Royal London with employee contributions of minimum 5% and employer contributions of 3%.
• A collaborative culture of continuous learning with Learning and Development opportunities for career progression, alongside support with professional qualifications where applicable.
• Private Healthcare Insurance with Vitality Health care after completing probationary period.
• Cycle2Work scheme available through salary sacrifice.
• DIS (Death in service) available after completing probationary period.
• Creative spacious offices with breakout areas, and subsidised canteen with Chef offering freshly cooked breakfast and lunches.

ABOUT AVASK

AVASK Accounting & Business Consultants is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK.

AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services. #PRL