Overview:
Avalara is looking for a results-oriented leader for its Professional Services team to drive improvements to and implementations of best practices. The Director - Professional Services will be responsible for managing a European professional services organization to provide delivery capabilities to our regions and our customers. This role can be carried out remotely with occasional travel to our regional offices.
Responsibilities:
- Owning all aspects of the European Professional Services’ Organization which is responsible for providing scoping, design, implementation, customization, configuration, quality assurance, strategic consulting, and training services for all Provenir customers
- Driving strategy, structure, management, and operations of the Professional Services organization in relation to client success and key business and financial metrics
- Responsibility over the European Professional Services P&L and its forecasting, including ensuring that revenues and net margins are met/protected or exceeded on a quarterly or annual basis
- Planning directing, and ensuring the successful design, implementation, and management of customized business solutions created by the Professional Services team
- Evaluating and developing methods and procedures that meet or improve on good business practices, and ensuring collaboration with the Centers of Excellence to ensure consistency and scalability
- Developing and implementing techniques the sales and services leaders can use to ensure that deliverables are on-time and within budget, while increasing efficiency and reducing issues
- Driving sales efforts by conducting presentations and supporting proposal and SOW development
- Identifying, evaluating, and building out a worldwide network of service delivery partnerships to expand Provenir’s service delivery capabilities.
Qualifications:
- Education - B.Sc. or BAHons degree, Master’s a plus
- Experience - 10+ years of progressively increasing managerial responsibility in an environment with technical staff; preferably within a SaaS model
- Previous management of P&L metrics within the professional services department, e.g. utilizations, revenue generation per head, margins, etc
- Expertise in driving strategic value to customers to support revenue growth in partnership with the Sales and Customer Success teams
- Experience leading a regional organization across multiple countries and cultures
- Built and scaled a regional PS team and be ready and excited to roll up your sleeves and do it again
- Work in close collaboration with cross functional partners (Sales, Marketing, CS, Product, Operations, Finance, etc.) to define the services offerings
- Solid technology foundation in the following areas: decision management platforms, cloud implementations, 3rd party integration and big data and analytics platforms
- Excellent communication and customer-facing skills and proven ability to work with the C-Suite level
- Proven presentation, interpersonal communication, and organizational skills and proven ability to communicate our value proposition
- Extensive experience in progressively senior positions within a solution/services delivery environment
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About Avalara:
About Avalara:
We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.
Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.
Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.