As the Senior Executive Assistant (EA) to the Head of Talent & Career Development Experience (TCDE) you will be responsible for one-on-one EA support to a global HR Operating Committee member; managing the calendar end-to-end, all travel schedules and all administrative and planning activities within the office. This role requires the ability to interact with senior stakeholders as well as staff at all levels, in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism. You should demonstrate experience in developing relationships in a highly-matrixed organisation, as well as experience in handling administrative and executive support related tasks, delivering to a very high standard.

Job Responsibilities

• Maintain a complex calendar and numerous competing priorities through a detailed understanding of the Head of Talent & Career Development Experience's diary including all meetings and meeting attendees; ensuring that the day-to-day schedule is utilising the Head of Talent & Career Development Experience's time efficiently and effectively, and all logistical details, both virtually and in-person, have been considered
• Working closely with the Business Manager for Talent & Career Development Experience to regularly forward plan; anticipating requirements and proactively flagging key upcoming meetings so that the Head of Talent & Career Development Experience is prepped and briefed by the Business Manager, Talent & Career Development Experience
• Manage the coordination and logistics of both internal and external meetings, and organise the administrative aspects of offsite conferences as required, including catering and transportation
• Calibrating meeting requests to determine the level of priority; proactively considering better ways to utilise calendar time and time in the office. Examples include consolidating meetings, holding prep time, flagging any duplication or 1:1 meetings that have not taken place for a while and prioritising in-person meetings when the Head of Talent & Career Development Experience is in the office
• Ensure that all requests from the Head of Talent & Career Development Experience are acknowledged and actioned quickly, and status updates are provided to confirm whether an item is completed or in progress
• Management of the forward meeting agenda and presenter slots for the weekly TCDE Leadership Team meetings, confirming the agenda with the Business Manager for Talent & Career Development Experience in advance of the meeting so that all meeting attendees and presenters have logistics confirmed
• Management of all domestic and international travel for the Head of Talent & Career Development Experience, providing a detailed schedule in advance of each trip including a full itinerary for the trip, all meetings, all logistical information and any required briefings
• Management of a 1:1 key stakeholder meeting tracker in Microsoft Excel for the Head of Talent & Career Development Experience, providing weekly updates to both the Head of Talent & Career Development Experience and the Business Manager, Talent & Career Development Experience
• Provide executive biographies for each new 1:1 meeting and assist in editing spreadsheets, presentations and other basic formatting within documents
• Manage the coordination and logistics for colleague engagement sessions and support with the organisation of Town Halls and any other events hosted by the Head of Talent & Career Development Experience
• Management and processing of T&E related expenses and invoices for the Head of Talent & Career Development Experience, providing regular status updates. Ensure all policies are followed and items are always processed within guidelines
• Assist with the onboarding and offboarding of team members, including requesting equipment, system access and general new joiner queries
• Ensure attention to detail and very strong organisational skills at all times, producing high quality emails and messages to individuals at all levels across the firm
• Become a key point of contact within the TCDE organisation and across the HR function more broadly for admin and EA related queries; building strong relationships across TCDE with a very good understanding of the org structure and the key contacts/stakeholders

Required qualifications, capabilities and skills

• At least 7 years' experience as an Executive Assistant working for senior stakeholders (MD level and above) or within an executive office in large, complex organisations (preferably financial services)
• Strong interpersonal, written and oral communication skills, including excellent telephone etiquette, with an ability to quickly build strong relationships and networks across the firm
• Excellent problem-solving ability; able to take an issue or question and proactively determine how to solve, utilising a strong internal network and determining when to seek a sign-off or decision from the Head of TCDE or Business Manager for TCDE
• Strong proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint including table creation, mail merges and basic formatting)
• Knowledge of general executive office procedures (e.g. briefings, correspondence, scheduling, expenses, calendar management)
• Tact and good judgment in confidential situations and proven experience interacting with senior management and with sensitive information
• Ability to adapt procedures, processes and techniques to the completion of assignments
• Proactive, with extremely high standards and attention to detail

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.