Customer Service Analyst Job at Citi, London

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Job Description

This role is within ICG Markets Operations. The role is within the Asset Servicing group, this is a great opportunity to join a high performing & welcoming team within the Markets Operations division. Asset Servicing is represented Globally across the NAM, EMEA and APAC regions. The Asset Servicing department is an integral part of the ICG O&T division and has responsibility for processing Corporate Actions and Income events for Firms and client’s positions. It is one of the highest risk areas within operations. The unit provides client-orientated support to both the front and middle offices and utilises all processes of the other areas of operations. The department supports, Prime Brokerage, Stock lending, Firm trading desks, Stock Lending, Repo, SWAPS for both Equity and Fixed Income.

The Asset Servicing Analyst 1 is an entry level role. This is an exciting opportunity to join an expanding department, where you will learn all about Asset Servicing products. A role in Asset Servicing provides opportunities to interact with multiple other departments in Market Ops such as middle office, stock lending and settlements. This role in Corporate Actions specifically deals with the processing of Voluntary Corporate Actions. The successful candidate will be at the forefront of the Asset Servicing world and work closely all teams within the department. The successful applicant will be given support and training to develop their knowledge in order to fulfill the role. The role will include making evaluative judgements based on facts presented to them in our in house systems, and successful candidates will also be required to resolve problems using their acquired knowledge they receive via their newly acquired experience.

Organizational Oversight:

  • This role will manage reconciling and processing positions related to Corporate Action events

  • These activities include revisions of communications, notifications and facilitating postings for Corporate Actions.

  • Understand and adhere to Restricted List and Sanction processes

  • Responsibility for ensuring elections are submitted and confirmed with external vendors in a timely manner

  • Identifies policy gaps and makes suggestions to support the streamlining of related work processes

  • Timely escalation of all requests / inquiries / issues / errors

  • Develops a good understanding of products and processes, and industry practices and standards

  • Applies a good understanding of how the team and area integrate with others in accomplishing the objectives of the wider team/working group

  • Utilizes good communication and interpersonal skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information

  • May perform other duties as assigned by supervisor

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications and Skills:

  • Relevant experience of working in a Broker Dealer or Hedge Fund environment

  • Individuals at this level exhibit basic executional capabilities.

  • Knowledge of multiple types of investment instruments including: Equity securities, Fixed Income and Asset Backed securities is preferable.

  • Proficient in MS Office (Excel, Word, Access- is desired)

  • Proven success as a team player

  • Deals with most problems independently

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Job Family Group:

Operations - Transaction Services

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Job Family:

Asset Servicing

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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