Customer Service Assistant

SEA LIFE Trust Gweek, The Cornish Seal Sanctuary
Gweek, CORNWALL, TR12 6UG
United Kingdom

Are you looking for a flexible part-time job in Cornwall that’s full of FUN? Fancy working where seals and penguins watch on as you go about your daily work!

Working here feels pretty unique and our customer service team are fizzing with fun and a vital ingredient in the guest experience! Therefore, we’re looking for someone who strives for the best, is guest focused, and isn't afraid to swim upstream!

What we are looking for

• You'll have loads of experience working in a customer facing environment
• Friendly and hard-working with a "can do" demeanour
• Excellent communicator who loves to interact with people of all ages
• Fun, dynamic, and friendly personality
• Excellent communication, listening, and motivational skills
• Full availability including weekends and bank holidays

In this varied role you may be the first point of contact for our guests, offering a warm welcome, whether working on the tills or selling a memento of our guests amazing experience. Or even supporting them to stock up on SEA LIFE related goodies, answering any questions guests may have and acting as a sales representative. You could be at the heart of our attraction delivering entertaining talks to our guests, assisting with feeds, school bookings, birthdays, and events

If working in the restaurant you will deliver service to the highest standard, ensuring we exceed the expectations of our guests through efficient food preparation, production, and service.

This is a seasonal part-time role, working a minimum of 5 hours per week. Hours and shifts will vary, so we’ll be looking for flexibility and the ability to work weekends.

What’s in it for you

Alongside becoming an expert in spreading happiness, you’ll also receive:

• Fortnightly pay depending on age, Under 18: £6.50ph, 18 to 20: £7.75ph, 21 to 22: £10.18ph or 23+: £10.42ph
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

Merlin Entertainments provides HR services for the SEA LIFE Trust and as part of this, all employees adhere to all Merlin Entertainments policies. Please be aware that you may receive correspondence from Merlin Entertainments regarding SEA LIFE Trust vacancies.

At the SEA LIFE Trust, we welcome the world to our attraction every day, and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.