Job Description

Customer Sales Advisor

Horley

Up to £23,000 p.a

Commission Structure in place - Some Home Working

This is a rare opportunity to experience working in a growing care company at the start of an exciting journey. We are recruiting for a Sales Executive or Customer Service Advisor to deliver a 'first point of contact' service and provide resolutions to a wide range of customer enquiries ensuring this care provider delivers its strategic value of delivering customer focused care. You will have a genuine passion for helping customers and display a high degree of empathy to enable you to advance the customer query to a care assessment though a consultative approach using strong objection handling and strategic follow up skills.

The successful candidate will be commercially focussed and have consultative sales experience in a high value environment. You will enjoy interacting with customer enquiries, be calm and considered when discussing care requirements and be empathetic, patient and understanding about each customers needs.

Reporting to the Commercial Director this role will allow you to play a significant part in moving the business forward to provide outstanding care to customers. The right person will be committed to supporting the organisation to achieve its goals and passionate about providing a tailored care package for each individual customer.

What you need to do

• Interact with customers via inbound and outbound calls and e mail.
• Build rapport with the customer and steer the conversation through a series of discovery questions
• Maintain a pipeline of customers that are not ready to purchase care to ensure they are aware of the organisation and what care can be provided.
• Create a strategic follow up and clear advance for each customer.
• Ensure the care proposition and benefits of care are clearly articulated to the customer.
• Be a problem solver and come up with suggestions and solutions for customers.
• Learn and understand the care we provide, sell the service and manage systems and processes.
• Understand and comply with company standards, procedures and relevant legal/regulatory requirements.

Your skillset

• You enjoy interacting and helping customers.
• You have a drive to win new business.
• Calm and considered when faced with uncomfortable conversations..
• You can be empathetic, patient and understanding to what a person is saying.
• You think about the bigger picture when helping customers and you provide information which otherwise would have resulted in the need for the customer to get back in touch.
• You will need strong attention to detail and have the ability to maintain a CRM system.

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Benefits:

• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Horley, Surrey: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

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